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Refund policy

Cancellation policy

Cancellation policy and cancellation form

Procedure of the revocation / return

If you want to send back products want to, please be sure to contact us by mail (kundenservice@wirklicht-leuchten.de).
We will be happy to accept your complaint. clarify who takes over the return costs for the goods and send you if necessary a free return slip to.

Important note: Unfreely sent packages Unfortunately, we can not accept or we must charge the cost of a freight collect sent package to you! Therefore, we ALWAYS ask for PRIOR contact!

Right of withdrawal.

You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you or a third party designated by you, who is not the Third party who is not the carrier, the last goods in possession have taken or has.

To exercise your right of withdrawal, you must notify us (Wirklicht GmbH/ Anna Dengel Straße 29/ 6020 Innsbruck Geschäftsführer: Dr. Daniel Tschofen/Landesgericht Innsbruck/FN 577829z, info@lightforathletes.com) by means of a clear declaration (e.g. a letter sent by post, fax    or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.

For the Compliance with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Exceptions to the right of withdrawal.

The right of withdrawal does not apply to distance contracts

  • for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer. Personal needs of the consumer are tailored,
  • for the supply of goods that can spoil quickly or whose expiration date would be exceeded quickly,
  • .
  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery,
  • .
  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
  • .

Consequences of revocation

If you revoke this contract, we have to return to you all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a method of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. In no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. whichever is the earlier.

You must return the goods immediately and in any case no later than fourteen days from the date on which you notify us of the revocation of this    Contract to us (Wirklicht GmbH/ Anna Dengel Straße 29/ 6020 Innsbruck Dr. Daniel Tschofen/Landesgericht Innsbruck/FN 57782z kundenservice@wirklicht-leuchten.de) to be returned or handed over. The deadline is met if you send the goods before the deadline of fourteen days. You shall bear the direct costs of returning the goods.

You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the quality, characteristics and functioning of the goods. necessary handling with them.

[1] Revocation form

(If you want to revoke the contract, please fill out this form and send it back. back.)


Wirklicht GmbH/ Anna Dengel Straße 29/ 6020 Innsbruck

CEO: Dr. Daniel Tschofen/Landesgericht Innsbruck/FN 577829z



I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on _______________ (*)/received on _______________ (*)

Name of consumer(s) ______________________________

Address of consumer(s)

______ / __________________________________________
Date / signature of consumer(s) (only if notice is on paper)

(*) Delete as applicable.